FAQ

General Questions

How Does Smarty Work?

Simple Really. We earn commission for purchases you make at our listed online stores and we pass back most of the commission to you as cashback!

How much time does it take to get the cashback?

For every purchase through Smarty, the online store pays us a commission, which we pass to you as cashback. This process typically takes 8-12 weeks as we have to wait for the store to confirm that the purchase was not returned or exchanged.

We constantly work with our online store partners to reduce the wait period. In case your cashback is pending for more than 90 days, visit our contact us page to file a claim under "Cashback Pending for Too Long"

At what stores can I get the cashback?

You would get the cashback when you shop at the online stores listed on Smarty's website. We have partnered with 200+ online stores across all categories.

Is the cashback over and above the discounts at the online stores?

Yes! Smarty's cashback is over and above all the discounts (with or without coupon codes) that the online stores provide!!

Earning Cashback

How can I ensure that I get my cashback for my purchases?

To ensure that you get your cashback for every valid purchase, follow the steps below:

  • In your browser settings, allow cookies and javascript permanently and disable Adblock
  • Login to Smarty and select the store you wish to make a purchase at. Click on the accompanying link to be redirected to the store
  • Do not open any other cashback/coupon website or use coupon of other websites before the purchase as this would result in no cashback
What happens if I return, cancel or exchange my purchases through Smarty?

Returned or cancelled orders will void the cashback earned and your pending cashback balance would be reduced. Exchanged orders may void the cashback depending on the store's policy.

Would I get the cashback on all products of the stores listed on Smarty?

As per the store policy, the cashback may differ across various categories. There could also be products for which there is no cashback. To check the cashback details, go to the store's page on Smarty's website through search or the main menu, and view the cashback details in the cashback tab of the store page.

Under what circumstances would my pending cashback be cancelled?

Your pending cashback may be cancelled due to any of the following reasons:

  • Your order was either cancelled, returned or exchanged
  • Your order was partially cancelled, returned, exchanged or changed
  • You paid for your order using a gift card, voucher or cash on delivery
  • Your order did not comply with the store's cashback policy. These are rare circumstances under which a store may at it's sole discretion, refuse to pay us commission for your order. In such cases, you may contact us by visiting the contact us page.
How can I disable Adblock on my browser?

To ensure you receive cashback on your shopping transaction, we recommend that you completely disable ad blocking software on your browser before making your online purchase. Follow the instructions below to do so and enjoy your shopping experience with Smarty!

Adblock:

If you have AdBlock installed on your browser, you can disable it during your shopping session. To do so, click on the Adblock extension icon in your browser toolbar and then, click on "Pause Adblock" to disable Adblock temporarily. Then, reload Smarty's page and continue shopping to avail your cashback. You may click on "Unpause Adblock" after your shopping session to restore using Adblock.

Disable Adblock

Adblock Plus:

If you have AdBlock Plus installed on your browser, you can disable it during your shopping session. To do so, right click on the Adblock Plus extension icon in your browser toolbar and then, click on "Manage extensions". Then uncheck the "enabled" checkbox next to the Adblock Plus extension. Finally, reload Smarty's page and continue shopping to avail your cashback. You may click on the "enabled" checkbox again after your shopping session to restore using Adblock Plus.

Disable Adblock

If you have any other ad blocking browser extensions installed, we recommend that you follow the same steps as for Adblock Plus above to ensure you receive your cashback.

Can the pending cashback amount change when confirmed?

Yes, pending cashback amounts are indicative and subject to change after confirmation from the online store.

This is because when a purchase is tracked, most online stores do not provide us all the information required to accurately estimate the cashback amount. For example, the cashback may vary based on whether you are an existing or new user at the online store. Also, the platform used for purchase (e.g. mobile app, desktop, etc.) and the category of the product purchased may also affect the cashback. Many pieces of this information is made available to Smarty only after the cashback confirmation and so the pending cashback amount is an estimate and subject to change.

In case you believe, your cashback was confirmed for an incorrect amount, please visit the contact us page to file a query under "Cashback Confirmed For Incorrect Amount".

My cashback has not been tracked yet, what should I do?

It may take upto 48 hours for your cashback to be tracked at Smarty. In case your cashback is not tracked for more than 48 hours, please make sure that you followed the steps above

If you had followed the steps and your cashback has not been tracked for over 48 hours, please visit the contact us to file a claim under "Cashback Not Tracked".

Withdrawal

What is Pending Balance?

Pending Balance is the cashback amount that has been tracked but not yet received. After the store confirms that the purchase was not returned or exchanged, this pending balance would become available balance. There may be some differences in the amounts of pending and available balance as explained here.

What is Available Balance?

Available Balance is the amount that you can withdraw via Paypal if it is greater than $10.

How does my Pending Balance become Available Balance?

Pending Balance earned from purchases made at online stores typically takes 4-8 weeks before it becomes Available Balance as we have to wait for the store to confirm that the purchase was not returned or exchanged.

Can Available Balance in my account expire?

Don't worry, your Available Balance at Smarty never expires! You can transfer or redeem it any time you want.

How can I withdraw or redeem my Available Balance?

At Smarty, you can transfer your Available Balance to your Paypal account once it meets the minimum.

What is the minimum withdrawal limit?

You can withdraw or redeem a minimum Available Balance of $10.

Is there any fee or deduction when I transfer or redeem my Available Balance?

Absolutely not! Smarty bears all the costs associated with transferring your Available Balance!

Can I transfer my Available Balance to another Smarty account?

Sorry, we do not allow transferring of balance from one Smarty account to another

Other

I signed up using Google, can I switch to Facebook?

Sorry, we do not allow switching accounts between Google or Facebook.

How do I change my profile?

To change your profile, click on the menu on the top right corner and then click settings.

How do I manage my email subscriptions?

You may subscribe or unsubscribe from your email subscriptions by clicking on the menu on the top right corner and then clicking settings.

In the email subscription section, you may choose to subscribe for emails on offers within specific categories and we'll keep you up to date on your preferred offers!

How do I close my account at Smarty?

You may easily deactivate all Smarty emails and notifications by following the steps below.

  • Click on the menu on the top right corner
  • Click the Settings option
  • Click the Preferences tab
  • Click the slider for Email Notifications and Push Notifications so these toggle left and are grey in color
  • Click the Update button which will save your changes

Note that you may reactivate Email Notifications and/or Push Notifications at any time.