Can The Pending Cash Back Amount Change When Confirmed?

Yes, pending cash back amounts are temporary and subject to change after confirmation from the online store.

This is because when a purchase is tracked, most online stores do not provide us with all the information required to accurately estimate the cash back amount. For example, the cash back may vary based on whether you are an existing or new user at the online store. Also, the platform used for purchase (e.g. mobile app, desktop, etc.) and the category of the product purchased may also affect the cash back. Many pieces of this information are made available to Smarty only after the cash back confirmation and so the pending cash back amount is an estimate and subject to change.

In case you believe, your cash back was confirmed for an incorrect amount, please visit the contact us page to file a query under “Cash Back Confirmed For Incorrect Amount”.